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Privacy Policy

Privacy Policy

Effective Date: 04/28/2025

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1. Introduction
Lola is an AI-powered personal assistant designed to provide guidance, support, and self-reflection tools. This Privacy Policy explains how we collect, use, store, and protect your information when you use our application.

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2. Information We Collect

2.1 User-Provided Information

  • Content from conversations with Lola

  • Account information (email, username)

  • Payment information (processed through Apple's App Store)

2.2 Automatically Collected Information

  • Usage metrics and app performance data

  • Device information and identifiers

  • Voice recordings when using speech recognition features (processed only to convert to text and not stored long-term)

2.3 Clarification on Health Information

  • Lola does not collect, store, or process official medical records or protected health information as defined by HIPAA

  • Conversations about personal wellness or health topics are stored securely, but are not considered medical records

  • We implement advanced encryption for all potentially sensitive information

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3. How We Use Your Information

3.1 Primary Uses

  • Providing and personalizing the Lola service

  • Processing transactions and managing subscriptions

  • Improving Lola's AI capabilities and responses

  • Analyzing usage patterns to enhance user experience

3.2 AI Learning & Improvement

  • Conversations may be used to improve Lola's responses

  • Data used for AI training is anonymized and protected

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4. Data Storage and Security

4.1 Data Storage

  • All user data is stored in a secure Supabase database

  • All data is encrypted in transit and at rest

  • We implement industry-standard security measures to protect your information

4.2 Data Retention

  • Account information is retained while your account is active

  • Conversation data is retained to provide personalized service

  • You may request deletion of your data at any time (see Your Data Rights)

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5. Device Permissions
Lola requires the following device permissions:

  • Microphone access: Used solely for voice recognition features

  • Speech recognition: Used to convert your spoken words to text for processing
    These permissions can be revoked at any time through your device settings, though this may limit certain app functionality.

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6. Your Data Rights
You may request:

  • A copy of your personal data

  • Deletion of your account and associated data

  • Correction of inaccurate personal information
    To exercise these rights, contact josh@evrysn.com.

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7. Third-Party Services
Lola utilizes the following third-party services:

  • Supabase for database storage and authentication

  • Apple App Store for payment processing

  • OpenAI for artificial intelligence services
    Each third-party service has its own privacy policy governing the handling of your information.

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8. Data Protection Compliance
Lola complies with global data protection regulations, including but not limited to:

  • General Data Protection Regulation (GDPR) for users in the EU

  • California Consumer Privacy Act (CCPA) for California residents

  • Children's Online Privacy Protection Act (COPPA)

8.1 Age Restrictions
Lola is not intended for users under 18 years old. You must be at least 18 years old (or meet local age requirements) to use Lola.

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9. Changes to This Privacy Policy
We may update this Privacy Policy as needed. We will notify you of any significant changes through the app or via the email associated with your account. Continued use of the app after updates constitutes acceptance of the revised policy.

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10. Contact Information
For privacy-related questions or concerns, please contact:

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